VI. Conclusion

Between the visit at Nordstrom in Menlo Park Mall and interviewing Beth Stefanelli, the inventory manager, we as a group now have a better understanding of how this upscale high fashion retail company runs their stores and tracks their inventory. Nordstrom is a very well organized company, and by keeping their inventory organized at all times, their losses are kept at minimum. Their main priority is customer service satisfaction, quality, time, flexibility and cost. Nordstrom makes sure they always meet their customer’s demands and that they are always satisfied with their trip. The combination of these key points keeps Nordstrom at the top of their industry for so long, making them one of the best and most successful fashion stores in the U.S. Moreover, this is what differentiates them from their competitors. It is also important to mention that as many companies try to transition with time and keep up to date with technology, many face challenges. For example, we mentioned that they can improve their mobile POS system so employees can locate inventory easier and more efficient; and since they only check full inventory twice a year with suggest that they check it quarterly. By checking their full inventory quarterly, it would help Nordstrom be even more accurate with their inventory and minimize their losses even more. In addition, we as a group learned the importance of inventory for a company, the ways to keep efficient merchandise flow, cost low and generate maximum profit.